Refund policy
Return & Refund Policy
Cleanest poop of your life or your money back 60-day risk-free trial. Our policy is available to customers with U.S. addresses if requested within 60 days of the purchase date on un-damaged products.
Customers are responsible for all return shipping charges and packaging.
To initiate a return please click the text link "Submit a request" at the top or bottom of this page and send us the following information:
- The reason for the return. Please note, if you're having trouble with your installation there is almost always a simple solution—we will provide you with step-by-step instructions to get Whisper installed on your quirky toilet. Just send your email with a few pictures (or video) of the toilet, the seat, the water connections, and a description of the issue you are facing so we can provide you with helpful instructions.
- Your Whisper order number. It begins with “WCB” and was sent with your confirmation email.
- Describe the state of the product and retail packaging: Has it been opened? Is the packaging damaged? Did you try installing it? Did you use your Whisper? (This helps us determine how to process the return. Whisper is a personal hygiene product and all opened units must be inspected and thoroughly sanitized.)
- If you have any suggestions for improvement please let us know. We want all of our customers to be happy and your feedback helps us make improvements moving forward.
Once we have this information we can approve your return and provide you with return and repacking instructions.
Customers are responsible for all return shipping charges and packaging.
Only the sale price is refundable. If you paid for shipping (e.g. Alaska/Hawaii) your shipping fee is non-refundable.
Returns must include all parts and packaging and the retail box must be inside a brown shipping box to protect it during shipping to be eligible for a full refund.
Unopened items in original packaging and in their original shipping box are eligible for a $10 pre-paid label deducted from your refund per item.
Opened items must be sent to a different location and go through a different return process – Opened items do not qualify for $10 pre-paid labels. The purchaser is responsible for generating their own return label. The return address will be sent you once the return is approved.
IMPORTANT: Damage products, damaged packaging, and missing parts may incur a restocking fee.
Refunds are processed within 5-business days after receiving the return and
After a refund is processed on our side you will receive a refund confirmation email. Some payment providers take longer than others to show the refund on your statement – a few days to a few weeks. This is entirely handled by your payment provider. Please reach out to them for more information.
Whisper Warranty
All Whisper bidets are covered under the warranty stated below and we will promptly replace any defective parts.
Your Whisper was carefully tested before shipment by the manufacturer, which warrants this product to be free from defects, materials, and workmanship for a period of twelve (12) months from the date of purchase.
This warranty excludes the following:
1. Replacement of discolored or used parts from chemicals used for cleaning or water discoloration.
2. Damage to or malfunction of the unit resulting from improper installation, negligence, misuse, abuse, or tampering by unauthorized repair personnel.
3. Under no circumstance is Whisper held liable for any loss or damage directly, consequentially, or incidentally arising out of the use of or inability to use this product.
4. Improper installation can result in plumbing breakage and water flooding in the bathroom or home. This product must be used at the owner’s risk. Therefore, upon purchase, the owner hereby releases the manufacturer and distributor from any and all claims for damage where the above conditions exist.
5. The owner hereby releases Whisper from any and all claims from the installation and misreading or misinterpretation of the installation instructions included.