Shipping & Returns
Whisper is currently only available for orders with U.S addresses: all 50 U.S. states, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, and the U.S. Virgin Islands.
All orders qualify for free standard shipping.
Expedited and Priority shipping will be charged an additional fee.
Standard: 3-7 business days
Cancellation & Order Change Policy
Once your order is submitted, we coordinate our inventory immediately, so please reach out to us at firstname.lastname@example.org as soon as possible so we can try to change it. If your order has already shipped, you will need to return or exchange after it arrives to you.
Returns requested within 30 days of the purchase date will be issued a full refund in the form of original payment once the product has been received back at our warehouse. Items must be returned unopened (in their original box) and undamaged, just like you received them.
Opened boxes are subject to a $9 return fee and must be undamaged, include all parts, and documentation, just like you received them.
To begin the return process, please email email@example.com. Tell us your reason for the return and your order number. Please note customers will bear the responsibility of return shipping costs.
If you believe you have a defective Whisper please email firstname.lastname@example.org. Tell us what the problem is, include your order number, and pictures/video to help describe the problem. All Whisper bidets are covered under the warranty stated below. We will promptly replace any defective Whispers.
12 Month Limited Warranty
Your Whisper was carefully tested before shipment by the manufacturer, which warrants this product to be free from defects, materials, and workmanship for a period of twelve (12) months from the date of purchase.
This warranty excludes the following:
1. Replacement of discolored or used parts from chemicals used for cleaning or water discoloration.
2. Damage to or malfunction of the unit resulting from improper installation, negligence, misuse, abuse, or tampering by unauthorized repair personnel.
3. Under no circumstance is Whisper held liable for any loss or damage directly, consequentially, or incidentally arising out of the use of or inability to use this product.
4. Improper installation can result in plumbing breakage and water flooding in the bathroom or home. This product must be used at the owner’s risk. Therefore, upon purchase, the owner hereby releases the manufacturer and distributor from any and all claims for damage where the above conditions exist.
5. The owner hereby releases Whisper from any and all claims from the installation and misreading or misinterpretation of the installation instructions included.